Who is responsible for honoring a warranty if the manufacturer fails to do so?

The dealership is responsible for honoring a warranty if the manufacturer fails to do so due to their role as the point of sale for the vehicle. When a dealership sells a vehicle that comes with a warranty, they serve as an intermediary between the customer and the manufacturer. This means that, in cases where a customer has an issue with a warranty claim that the manufacturer does not fulfill, the dealership has an obligation to step in and address those concerns.

This responsibility is part of maintaining good customer relations and ensuring that customers feel supported after their purchase. It's important for dealerships to uphold their commitments and provide service even when challenges arise with the manufacturer. The dealership’s continued success often relies on their customer service reputation, which includes how they handle such warranty issues.

While the manufacturer ultimately provides the warranty, the dealership's role ensures that the customer does not face undue hardship if the manufacturer is unresponsive.