What should you do if a vehicle listed as available is not currently in stock?

The best approach when a vehicle that is listed as available is not currently in stock involves ensuring that customers have a clear understanding of the situation while managing their expectations. When you ensure delivery within a reasonable time frame, you provide transparency and clarity regarding when they might realistically receive the vehicle they desire. This approach helps build trust with customers, as they appreciate knowing what to expect and when, which can lead to increased satisfaction and a stronger relationship with the dealership.

While informing customers about other similar models and offering substitutes from different brands are also valuable strategies, they may not directly address the customer’s initial interest in the specific vehicle that is not available. Stating that it will be back in stock soon can also be misleading if there are no firm timelines or guarantees. Therefore, providing a reasonable estimate for delivery aligns with customer service best practices, enhancing the overall buying experience.